We are taking utmost care and all the necessary precautions to maintain sanitization in our studio. In order to maintain our hygiene during this time, we are NOT ACCEPTING exchange of any products. 

We do not allow Refund and Cancellation of orders once placed. The customer is eligible to exchange the product as per our exchange policy. We will offer store credit for any unused and undamaged product which will be valid for a period of 100 days from the date of issue. We take customer feedback very seriously and use it to constantly improve our products and quality of service.
We also do not encourage exchange more than once. 

Exchange Policy:

  • In the rare event that you are not satisfied with our product, you can simply request us for exchange with your purchase details within 48 hours of you receiving your order on our mail id exchange@sillkpond.com. Post 48 hours, the request cannot be entertained.
  • Our representative will contact you to know the reason of exchange. The decision of permitting of exchange will be at the sole discretion of SILLPOND & no claims shall be entertained in case the exchange is refused.
  • In case we accept your exchange request, you will be required to ship the product back within 24 hours after our acceptance to our address at your own expense.
  • Upon receiving the product back, we will check the product & if found to be unused & undamaged, we will send you a unique coupon code of the amount of your purchase (deducting the shipping charges if applicable in original purchase). The coupon code will be valid for 100 days from the date of receiving the product by us. You can utilise the coupon code for making any fresh purchase from our website. Upon checkout, the coupon amount will be deducted from the final amount to be paid.
  • Any purchases made using the coupon code mentioned in point no. 3 above, will not be entitled for any refund or exchange under any circumstances.
  • If the returned product in point no. 2 above is found to be used or damaged, the exchange will be cancelled and the same product will be returned back to the you.
  • The decision of permitting any exchange will be at the sole discretion of sillkpond.com team & no claims shall be entertained for the same.