From my account, you can access all the information related to your order(s). It gives you complete control to do the following:

Edit your personal information like Name, Contact number, Address, etc.

i) Change password

ii) Check your order history

iii) Check the points in your wallet & utilise them for your next purchase.

No, you do not need to have an account to shop on Sillkpond. But we do recommend you to have yourself registered with us to avail & get notified about the promotional offers, discounts etc.

To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID

You can pay through Online Payment and Cash On Delivery. COD is available only in India 

All credit card and debit card payments on Sillkpond are processed through secure and trusted payment gateways.

Yes. You can make payment through the mobile site of Sillkpond. The mobile site too uses trusted payment gateways which keep your card information secured and protected.

We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay (only by cash) at your doorstep before receiving the package.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please send us a mail at orders@sillkpond.com and we’ll sort the issue.